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PODCAST | AI + Hospitality: How Hyatt Is Creating Smarter, Personalized Guest Experiences
Written by: CDO Magazine
Updated 7:24 PM UTC, April 30, 2025
In this episode, David Mayer, Global Director of Data, Analytics & Quality at Hyatt, joins ThoughtSpot’s Cindi Howson to unpack how Hyatt is turning data into better service — across 1,400+ hotels worldwide.
From real-time sentiment analysis to natural language dashboards for hotel GMs, Mayer discusses:
- How data informs personalization from booking to checkout
- The rise of automation and AI agents in customer service
- Making insights accessible to operators — not just analysts
- Hyatt’s evolving AI roadmap for 2025 and the Apple Leisure Group integration
A must-listen for data leaders, hospitality innovators, and anyone rethinking how AI connects business with people.
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