(Asia) Rohit Dhawan, Analytics Platform Strategy, Regional Lead Asia Pacific Japan, Amazon Web Services, speaks with Virendra Dafane, Head of Data Foundation Services, about digital transformation across various industries and the differences between small and large organizations that impact success.

The fundamental difference in digital transformation in the finance, telecom, and health care industries lies in technology maturity and adoption, Dhawan says. Not only are financial services and banking big technology adopters, but they’re also early adopters because of the competitive landscape.

He explains that financial institutions have a lot at stake due to the amount of money involved. This also makes them data-rich, which, in turn, becomes a key differentiator in the market. Domains such as telecom and health care are also data-rich and gradually overcome various challenges. 

Dhawan then discusses the choice of tools needed for digital transformation. He opines that the choice depends on the broader architecture and the ability of different tools to integrate within the technology landscape. He stresses that organizations must understand how various tools integrate to avoid problems while combining them into a solution.

Regarding digital transformation differences between small and large organizations, he says that larger organizations are harder to transform because of legacy processes. This is because, over the years, companies acquire new IT systems, create new processes, and merge with other companies, creating a complex ecosystem of people, processes, and technology systems.

In comparison, a smaller organization — especially a digital native — doesn’t have the legacy issue and is nimble, making transformation much more straightforward.

In conclusion, Dhawan highlights the ‘people’ aspect that impacts a company’s digital transformation. When team members possess the correct mindset and training, he concludes, a company’s size becomes less significant in ensuring a successful transformation.