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Slack Tightens Data Access Rules, Blocking Third-Party Apps from Storing Messages

The move, outlined in a recent public disclosure, comes amid growing concerns over data privacy in the age of artificial intelligence.

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Written by: CDO Magazine Bureau

Updated 6:12 PM UTC, Thu June 26, 2025

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Slack, the workplace messaging platform owned by Salesforce, has restricted third-party software from indexing or storing user messages, according to a report by The Information on Tuesday.

The move, outlined in a recent public disclosure, comes amid growing concerns over data privacy in the age of artificial intelligence. Salesforce confirmed the changes, pointing to an update in its terms of service and a May 29 statement reinforcing its data protection policies.

“As AI raises critical considerations around how customer data is handled, we’re committed to delivering AI and data services in a way that’s thoughtful and transparent,” a Salesforce spokesperson reportedly said.

The company said it is “reinforcing safeguards around how data accessed via Slack APIs can be stored, used, and shared.” APIs, or application programming interfaces, allow different software tools to communicate and share data.

Following the change, enterprise search firm Glean and similar platforms can no longer retain or index Slack data accessed via its API over the long term.

 In a message to customers cited by The Information, Glean warned that the new restrictions would prevent users from adding Slack data to their search indexes or knowledge graphs, “hampering your ability to use your data with your chosen enterprise AI platform.”

 

 

 

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