The U.S. Department of Transportation (DOT) is launching a department-wide modernization program by leveraging Salesforce’ Agentforce platform. 

It will deploy Agentforce to automate manual and operational tasks across the agency. The agents will provide 24/7 citizen support, analyze large datasets to deliver real-time alerts and mitigation recommendations, and streamline grant reviews by checking compliance, flagging issues, and drafting recommendations, which will speed decisions and improve safety and service delivery.

“To deliver on our mission of building a safe, efficient, and modern transportation system, we have to start with making technology our biggest asset. We needed to make a strategic shift to deliver on our mission: adding AI at the core of everything we’re doing. Now, we’re not just deploying new technology, we’re empowering our agency to work more effectively and, most importantly, ensuring the safety and future of our country’s transportation system,” said Pavan Pidugu, Chief Digital & Information Officer of DOT.
DOT said the modernization effort will consolidate its systems on the Salesforce Government Cloud, using Data 360 to unify operations on a single secure platform.
According to Salesforce, the initiative aims to eliminate duplicative systems, break down data silos, and reduce administrative burdens that have slowed infrastructure and transportation projects.

“Agentforce is fueling a new era of government modernization, and USDOT offers a clear blueprint for how agents can improve productivity and accelerate citizen processes. With a secure and reliable CRM foundation and trusted AI agents, we’re helping the USDOT deliver a safer, more agile, and responsive transportation system for every American,” said Kendall Collins, CEO of Government Cloud at Salesforce.