(US & Canada) IGT Solutions, a leading AI-led BPM, Technology, and Digital Services & Solutions provider announced extending its partnership with Thrio, an eminent and scalable AI-powered CCaaS technology provider. The partnership will bolster IGT Solutions’ enterprise-wide Generative AI platform, TechBud.AI, with Thrio’s flexible and scalable AI-powered CCaaS technology.

The partnership has delivered and continues to drive a superior Customer Experience for clients across the globe. With the recent collaboration, organizations will experience the combined advantage of Thrio’s cloud-native and AI-powered CCas technology and IGT Solutions’ revolutionary enterprise-wide Generative AI platform, TechBud.AI.

TechBud.AI’s enterprise and functional copilots will tap into Thrio’s cutting-edge contact center technology enabling AI-powered advanced capabilities. The combined capabilities will help organizations improve customer service, reimagine customer experience and create an enterprise-wide impact.

“The growing alliance between IGT Solutions and Thrio is a testament to our shared commitment to providing clients with unmatched solutions in AI-driven innovation,” said Akhil Agarwal, Chief Operating Officer of IGT Solutions. He added, “Together, we will amplify TechBud.AI’s advanced suite of features, enabling businesses to deliver a superior customer experience like never before.”

Edwin Margulies, CEO of Thrio, said, ” IGT Solutions and Thrio will work together to ensure TechBud.AI integrates with existing enterprise systems, making implementation smooth and hassle-free for clients. Together, we will redefine the possibilities of generative AI and empower businesses to navigate the complexities of the digital landscape easily.”.