(South America) Diego Vallarino, Chief Data Officer at Scotiabank, together with Chris Knerr, Chief Digital Officer at Syniti, tells the story of an award given to Scotiabank for innovation in digital banking. Vallarino explains how the executive commitment and leadership that was initiated years ago gave way to better methods of servicing their clients. Despite the effects of the pandemic, Scotiabank was able to simultaneously continue helping their customers and generating revenue for the business.