Paul Grone, Vice President & CIO at The Christ Hospital, together with David Goodwin, Managing Partner & Co-Founder at Advanced Technology Consulting (ATC), explains the factors that drive organizations to transform. Overall, competitiveness enables businesses to find new, more efficient ways of eliminating drag on organizations. For Christ Hospital, contributing factors for increasing operational efficiency include consumer demand, non-traditional competition, and the pandemic force that looked at their business differently to expedite transformation.