What do you think is the trend in technology that all industry leaders should be looking into right now?
“Everyone, for the future, should be looking at Artificial Intelligence (AI), and smarter ways of getting data from your ERP system with plain language queries. If I say to Siri, ‘Hey, what’s the weather outside?’ she doesn't say, ‘It’s 17 degrees.’ She says, ‘Brrr, it’s cold outside! Get a coat!’ So if Siri can do that, imagine if we could say, ‘Hey, ERP system, have a look at the latest data. How are we doing?’ ”
AVP of Innovation & Partnerships, YMCA of Greater Cincinnati