VIDEO | Old Mutual CIO: Data Is the Cornerstone of Digital Transformation
Johnson Idesoh, CIO, Old Mutual, speaks with Suki Dhuphar, Head of EMEA, Tamr, in a video interview about changing the organization’s data strategy, applying machine learning, and changing the mindset for driving transformation.
Idesoh says that data is a cornerstone of any digital transformation, and digitalization is now a part of Old Mutual’s presence. Choosing machine learning to clean data enabled the company to differentiate based on customer experience and be more accurate and faster.
He then highlights the following three key focus areas for changing personnel mindsets to enable transformation:
- Creating the belief within teams that there is a possible alternative reality.
- Creating curiosity about a better way of doing things.
- Providing sponsorship, time, and space for people to explore.
Idesoh mentions that Old Mutual's technical teams were allowed to develop their understanding of technology and celebrated every success. Creating a proof of concept helped showcase the outcomes across the organization.
In addition, he emphasizes the company's focus on assisting customers with their financial goals, and the importance of people understanding the brand's purpose and how technology is making it possible. Idesoh explains that it not only helps attract technology and financial services partners but also talent for the organization.
Sharing advice on improving data maturity within an organization, Idesoh notes the following steps:
- Realize that data is a cornerstone of digital transformation.
- Understand the role of digital transformation in meeting the organization’s purpose.
- Change the organization’s mindset.
In conclusion, he emphasizes the need to approach data as a strategic asset that will help meet the brand’s purpose and compete in the market.
CDO Magazine appreciates Johnson Idesoh for sharing his insights and data success stories with our global community.