TD Bank Group has launched its first agentic AI model, marking a significant step in the bank’s broader strategy to use artificial intelligence across its operations. The new system is designed to automate parts of the mortgage and Home Equity Line of Credit (HELOC) application process, helping speed up lending decisions.
Developed by TD’s AI research division, Layer 6, in collaboration with technology, lending, data, and risk management teams, the model automates the pre-adjudication stage by generating application summary memos for underwriters. The AI agent classifies documents, extracts key information, validates data against policy requirements, performs consent checks, and flags discrepancies before preparing a summary for review.
According to the bank, the technology has reduced processing times from an average of 15 hours to less than three minutes while also improving accuracy and lowering adjudication costs.
“Agentic AI is enabling us to deliver what clients tell us matters most: speed and simplicity,” said Mohit Veoli, Senior Vice President, Real Estate Secured Lending, TD Bank Group. “By providing confident decisions earlier in the home-buying process, we’re meeting our clients where they need us most, making the experience simpler and faster.”
The initiative forms part of TD’s enterprise-wide AI strategy, which aims to combine advanced AI capabilities with human expertise and generate $1 billion in annual value from AI in the coming years.