NICE has announced the launch of CXone Mpower SmartSpeak, an AI-powered solution that breaks down language barriers and enables effortless global communication for businesses.

Designed to enhance both customer and employee experiences, CXone Mpower SmartSpeak offers real-time language interpretation of customer service and sales interactions helping organizations expand their international reach without the need for supplemental multilingual support.

Powered by OneMeta, CXone Mpower SmartSpeak utilizes advanced consecutive interpretation technology, ensuring precision and clarity through accurate and immediate translation.

“Together, we are redefining global communication, delivering clarity and efficiency in every interaction,” said Saul Leal, CEO of OneMeta. “By integrating our advanced AI-powered translation technology with NICE’s leading contact center technology, we empower businesses to overcome language barriers and elevate the customer experience. This union sets the stage for a world where businesses communicate effortlessly and thrive globally, regardless of language. The partnership with NICE marks a key milestone in our mission to create a more understanding world.”

According to an official update, customers can initiate an interaction in their preferred language while CXone Mpower SmartSpeak instantly translates into an agent’s target language and vice versa in real time. The AI-driven solution is now available in nearly 100 languages and dialects.