Microsoft has negated claims against using customer data from its Microsoft 365 applications, including Word and Excel, to train artificial intelligence models.

The response followed comments from users on social media who noted that the company requires individuals to opt out of its “connected experiences” feature, which they claimed was being used to train AI models.

 “These claims are untrue. Microsoft does not use customer data from Microsoft 365 consumer and commercial applications to train foundational large language models,” a Microsoft spokesperson stated to Reuters in an email.

The spokesperson added that the “connected experiences” allow features such as co-authoring and cloud storage and have no connection to how the company trains its large language models.