Lloyds Banking Group is set to introduce the UK’s first large-scale, multi-feature AI-powered financial assistant, bringing advanced financial guidance to over 21 million mobile app customers.

The new digital assistant will provide round-the-clock, personalized support — helping users analyze spending, plan budgets, and make informed savings and investment decisions directly within the bank’s secure app. Lloyds said the launch marks “a new benchmark for responsible and effective use of AI in UK banking,” combining advanced technology with regulated financial expertise.

Built on the Group’s Generative AI and Agentic framework, the assistant uses trusted bank data, not external sources — ensuring safe, accurate, and tailored advice. It can hold natural conversations with customers, offer personalized insights, and refer complex queries to human experts when necessary.

“This next-generation AI assistant is designed to give customers more control and confidence in managing their money,” the bank said, positioning the tool as part of its broader strategy to embed artificial intelligence across operations for smarter decisions, faster outcomes, and better customer experiences.

The rollout is planned for early next year.