HP Inc. has launched a strategic partnership with OpenAI to integrate the Frontier platform across its global operations and customer-facing services. The initiative is intended to support HP’s transformation efforts by embedding AI into existing systems and workflows.

The company plans to deploy AI across customer and partner experiences, employee productivity, software development, and telemetry insights and reporting enabled through its Workforce Experience Platform, or WXP.

From Pilots to Enterprise Deployment

The partnership follows an exploratory period that began in February 2026, during which HP evaluated Frontier’s agentic capabilities, platform components, security, and enterprise integration. According to OpenAI, one HP engineer used its models to process 122 pull requests across 43 projects within weeks, while a security team addressed several software bugs in one day; the team estimated that this work could otherwise have taken up to a month.

“With OpenAI there is an opportunity to fundamentally rethink how AI can deliver better outcomes. With the use of the Frontier platform, HP is planning to build a more consistent experience across store, partner, chat, and voice experiences, giving customers and partners faster ways to get answers, complete routine workflows, and move toward resolution. It reflects the ambition of our AI strategy to deliver real-world outcomes at scale,” said Prakash Arunkundrum, chief strategy and transformation officer of HP Inc.

Frontier will serve as a unified platform through which HP can track deployed agents and AI workflows, determine what organizational context they can access, govern their actions, and evaluate their outcomes. HP and OpenAI also plan to co-develop use cases that meet the company’s requirements for data integration, governance, and security.

Why It Matters

“HP is showing what enterprise transformation looks like when AI becomes an operating layer – connected to the systems and workflows where work already happens,” said Denise Dresser, chief revenue officer at OpenAI. “HP has been an exceptional early partner, turning early value from OpenAI APIs and tools like ChatGPT and Codex into repeatable systems. We’re thrilled to go deeper with them as they move beyond Frontier pilots to deliver measurable business impact at scale.”

HP is also exploring how Frontier can connect WXP device telemetry with support knowledge, operational data, and runbooks to investigate crashes, Wi-Fi problems, and application failures. The partnership positions AI as a governed operating layer across HP, with future use cases expected to build on the results of its early pilots.