General Medicine, a healthcare company founded by leaders behind PillPack and Amazon Health, says it is positioning AI not as a replacement for clinicians, but as a bridge between patients’ everyday health questions and real medical care. The company securely gathers a patient’s health records from multiple providers, often spanning years, and pairs that data with AI-powered chat tools that let users describe symptoms, concerns, and observations in plain language, without time limits.

Those conversations do not stay siloed. The AI asks clarifying questions, provides general health information, and converts what patients share into a structured summary that clinicians review before appointments. As a result, visits begin with a shared understanding of the patient’s full medical story, allowing doctors to focus on decisions such as prescriptions, lab tests, imaging, or specialist referrals.

“As more people turned to AI for health questions, we realized AI was meeting a fundamental human need the healthcare system couldn’t: the ability to have extended conversations and ask unlimited questions,” said Elliot Cohen, cofounder of General Medicine. “The constraint is that healthcare has never had a way to translate those deep conversations into information doctors can use. That’s a structural problem AI can solve at scale. When both sides start from shared understanding, the human relationship becomes fundamentally richer.”

General Medicine developed its AI tools in collaboration with physicians across more than 35 specialties, shaping how patient language is translated into clinically useful insights.

“The AI tools from General Medicine have been transformative to my medical practice,” said Lauralee Yalden, MD, FAAFP, a clinician with General Medicine. “I’ve never seen anything like how seamless the AI tooling makes my work. I have data at my fingertips during visits and can take on much more complex care because everything I need to know is easily found.”