AI News Bureau

Amazon’s AI Shopping Assistant Rufus Goes Live for US Shoppers

Ahead of its recent launch, Rufus was available in beta only to select U.S. customers within the Amazon mobile app. Now, after testing the chatbot across “tens of millions of questions,” Amazon has opened it up for all shoppers across the U.S.

avatar

Written by: CDO Magazine Bureau

Updated 3:35 PM UTC, Tue July 16, 2024

post detail image

Amazon’s AI-powered shopping assistant, ‘Rufus,’ is now live for all U.S. customers. The AI-assistant is designed to help customers find products, perform product comparisons and get recommendations on what to buy. It can be found on the bottom right of the Amazon mobile app’s main navigation bar.

Ahead of its recent launch, Rufus was available in beta only to select U.S. customers within the Amazon mobile app. Now, after testing the chatbot across “tens of millions of questions,” Amazon has opened it up for all shoppers across the U.S.

First announced in February, the AI chatbot has been trained on Amazon’s product catalog, customer reviews, community Q&As, and other public information found around the web.

Rufus is powered by an internal large language model (LLM) specialized for shopping. It allows customers to ask questions about products, including things like factors to consider when buying, product comparisons, or how well the product holds up. 

Amazon states that Rufus understands more than just products. For instance, when a customer asked about a pool umbrella for Florida, Rufus shared facts about Florida’s weather, humidity, and more.

In addition, Rufus helped customers stay updated about fashion trends or the latest technology. It also served as an assistant to beta customers and helped them find their past orders and learn about the status of current orders.

To access Rufus, U.S. customers will need to be on the latest version of the Amazon Shopping app.

Related Stories

July 16, 2025  |  In Person

Boston Leadership Dinner

Glass House

Similar Topics
AI News Bureau
Data Management
Diversity
Testimonials
background image
Community Network

Join Our Community

starStay updated on the latest trends

starGain inspiration from like-minded peers

starBuild lasting connections with global leaders

logo
Social media icon
Social media icon
Social media icon
Social media icon
About