As their new home was being built, John and Kim Heath of Madeira wanted to add a pool for their then-11-year-old twin son and daughter.

“We added a pool so we could have more time together as a family,” says Kim. “We’re members at a community pool, but wanted to have fun with the kids at home.”

When it came to shopping for a pool, Kim says there was only one choice: Cincinnati Pool & Patio, formerly Pool and Spa Warehouse. “They installed my two brothers’ and my parents’ pools,” she says.

“So there was no reason to look at anyone else. We knew the work would be high quality.

“We’ve heard from other people that putting in a pool is difficult and there are always delays and there are always problems. We had none of that with Mark (Hicks, owner of Cincinnati Pool & Patio). He was very timely and exceeded our expectations.”

Hicks specializes in customizing outdoors living options for his customers.

“We research the property prior to meeting a new customer and listen to what they would like to do in the space,” he says. “We then come up with a plan and present what we think are their best options.”

In addition to their pool, Kim also chose Cincinnati Pool & Patio to do their backyard landscaping and patio furniture.

“He gave us the perfect setup,” Kim recalls. “We could sit up on the deck and let the kids have their own space when they had friends over, but were still able to keep an eye on them. And they had friends over all that summer. We had 19 little football players at one pool party and eight little cheerleaders at the next one.

“The fountains at night are a beautiful water feature. Every night we feel like we’re at a resort,” Kim adds.

She says there’s only piece of advice she would give to homeowners looking to expand their family’s outdoors space:

“Only shop at Cincinnati Pool and Patio. Rely on Mark’s expertise. We got far more than what we paid for and would do it again.”


Cincinnati Pool and Patio is located at 10731 Reading Road, Evendale, OH. 45241. For more information, call 513.554.0000 or visit