Ally Financial, Head of Omnichannel Technology: Organizational Influence of AI and ML

Mahi Sethuraman, Head of Omnichannel Technology at Ally Financial, together with Tim Brooks, Managing Director at WWT, shares how AI and ML are influencing their industry. Technological advancements are enabling real-time voice analysis, allowing for quick routing from customers to staff. New AI and ML technology will also allow prediction of staffing needs through intelligent case management.