Chris Hickok, Director of IT & Corporate Development at Home City Ice shares how a new automation process reduces labor and improves customer service. He also talks about the hurdles he’s faced using this new technology, and how mobility impacts a business where employees don’t work from desktop computers. Finally, he discusses the family atmosphere that makes Home City Ice an attractive workplace for new talent. Chris is interviewed by Taylor Gorning, District Manager – Ohio Valley for RoundTower Technologies.