Best-in-Class Communications Solutions

Best-in-Class Communications Solutions

CBTS is a leading technology provider to more than 2,400 organizations in all industries, including dozens of Fortune 500 and Global 2000 companies. The company provides consulting resources and cloud or on-premises technologies that deliver consistent IT performance, reduce costs and increase operational efficiency. CBTS has reach across North America and beyond.

CBTS’ key differentiator is the agility, flexibility and customer focus of a smaller company, coupled with the ability to deliver the resource scale and capabilities required by large organizations. To that end, CBTS works with clients across several verticals, including financial, retail, manufacturing, healthcare, state and local government, and education. The range of expertise is impressive. CBTS has a long relationship with a Fortune 20 global manufacturer and is delivering cloud-based solutions that allow this client to run in an efficient, nimble and productive way. By partnering with several large, multi-site health care organizations, CBTS can deliver solutions that help improve patient outcomes in this complex, heavily regulated operating environment. 

Currently, CBTS is providing network and communications solutions to support mission-critical voice, collaboration, sales, customer care, and Internet applications for companies, including a Fortune 100 beverage manufacturer and national pizza company. CBTS consultants and app developers created and now maintain an industry-leading digital rewards program for a Fortune 100 financial services company. CBTS’ deep experience in state and local government, the education space, and management of cloud-based communications platforms for the States of Ohio, Indiana, and Kentucky has earned the company a depth of experience and a unique perspective.

In 2017, CBTS acquired OnX, giving CBTS reach across North America, including Canada, where the technology provider is branded as OnX Canada.

CBTS is organized into four practices:


CBTS Communications Solutions help clients consolidate enterprise communications platforms to enhance client engagement, improve employee productivity, and facilitate collaboration. 


CBTS has the cloud expertise to design, implement and manage clients’ infrastructure, whether it’s on-premises, in the public cloud or in the private cloud.


CBTS Infrastructure Solutions provide clients with efficient and optimized IT solutions that are agile and responsive to their businesses.


CBTS offers consulting services that include full stack project application, cloud architecture and application development operations, big data analytics, and managed application support for e-commerce websites.

Recently, CBTS was acknowledged as the first Cisco Cloud and Managed Services Master Provider to hold designations for five strategic Cisco Powered services. The designations follow a rigorous third-party audit to ensure that CBTS meets defined, enterprise-class standards when designing, delivering, implementing and supporting the following strategic Cisco Powered services to clients: Cloud Managed SD-WAN, Webex Service Provider, Cloud Calling, Cloud Managed Access and Cloud Managed Security. Looking ahead, CBTS stays on top of emerging business trends, such as cloud strategies, machine learning, AI and blockchain, so it can guide and support clients through the changing technology landscape.

For more information about CBTS, visit

Related Stories

No stories found.
CDO Magazine