Mahi Sethuraman Appointed As Head of Omnichannel Technology at Ally

(USA and Canada) Ally, the leading digital financial services company, has recently appointed Mahi Sethuraman as the new Head of Omnichannel Technology. She now leads Ally’s omnichannel customer experience technology strategy across voice, chat, SMS and email for multiple lines of businesses. She is also tasked to leverage the conversational AI and ML capabilities to recognize customer intent, context and respond with relevance.

Prior to her appointment at Ally, Sethuraman worked at American Express for 14+ years and had successfully led American Express to high-profile business transformations during her time as Vice President of Engineering – Data Engineering and Analytics.

Mahi Sethuraman is a visionary technology executive with a reputation for bringing unparalleled excellence in conceiving and executing initiatives that optimize web, mobile, and data-driven products. She is also a trusted IT partner who consistently delivers exceptional results.  She is a leader passionate about technology innovation with proven ability to “see the art of the possible” and strategically drive vision, mission, and digital transformation.

Mahi Sethuraman’s management scorecard reveals demonstrated areas of leadership and transformational outcomes that she has delivered in her career as an IT/Engineering Executive. She has a proven track record of leading and executing successful and complex, large-scale transformations. Mahi Sethuraman’s extensive experience as an innovative technology leader should be a great boost to Ally’s success in the industry.