AEP, Enterprise Data Governance Lead Cyber Risk and Security Service: Impacts of COVID-19 in the Electric Power Industry

(USA and Canada) Todd Henley, Enterprise Data Governance Lead Cyber Risk and Security Service at AEP together with Jan Wenda, General Manager at Lingaro North America shares how COVID-19 impacted AEP. An increase in residential electric consumer profile was observed due to the work-from-home setup. Data helped AEP understand their customers and develop programs for regrouping costs and keeping their clients secured.