VIDEO | Blue Cross Blue Shield of Massachusetts CDAO: We Have To Create Proof Points for Technologies Like AI

(US and Canada) Himanshu Arora, CDAO, Blue Cross Blue Shield of Massachusetts, speaks with Jake Dreier, HiLabs Growth and Marketing Strategy VP, in a video interview about the skepticism around applying new technologies in health care, and the future of technologies like AI and ML.

Arora states that all aspects of AI are still in a learn-experiment-relearn-reapply-and-build mode. He notes there was initially a lot of skepticism around previous medical technologies, but there were proof points in the data to overcome them. Arora adds that the industry also must create proof points for technologies like AI and ML.

Sharing his vision for the future of health care, he highlights the following points:

• Health care must become a constant-on service, like a personal utility that is always running for a member in the background.
• A combination of real-time health care monitoring with technologies such as wearables, IoT, and monitors, will make data more accessible.
• Cost reduction will be necessary. The application of more technology tends to make health care more expensive.

In conclusion, Arora says the end goal is to utilize traditional health care systems in the right place, at the right time, for the right member, and at the right price.

CDO Magazine thanks Himanshu Arora for sharing his data and analytic insights with our global community.

See more from Himanshu Arora

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